Effective Date: January 2025

At BRAMUEL SALE LLC, we strive to provide a seamless shopping experience for all our customers. Below is our shipping policy to ensure transparency in the delivery process.

1. Order Processing Time

  • We aim to process all orders within 48 hours of receiving the order, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information.
  • Please note that if we experience a high volume of orders (e.g., during holidays or promotional events), there may be a slight delay in processing your order. We will notify you if there is any delay beyond the 48-hour processing window.

2. Shipping Methods and Delivery Times

We offer shipping to both domestic and international locations. The estimated delivery times are as follows:

  • Domestic Shipping (within the United States):
    • Estimated Delivery Time: 5-7 business days from the date the order is processed.
  • International Shipping (outside the United States):
    • Estimated Delivery Time: 7-21 business days from the date the order is processed, depending on the destination country.

Please note that delivery times may vary depending on your location, customs processing times, and any unforeseen circumstances such as extreme weather events or holidays.

3. Shipping Rates

Shipping rates are calculated based on your order's weight, size, and destination. You will be able to view the final shipping cost at checkout before completing your purchase.

We also offer free shipping on orders over $[insert minimum amount] for customers in the United States. For international orders, shipping rates will vary based on the destination.

4. Tracking Your Order

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to track your order on the shipping carrier's website.

Please allow up to 24 hours for tracking information to update after your order has been shipped.

5. Shipping Delays

While we strive to ensure that your order arrives on time, there may be situations beyond our control that can cause shipping delays. These include, but are not limited to:

  • Weather disruptions
  • Customs processing
  • High volume of orders during holiday seasons or sales events

If your order is delayed, please contact us at [email protected], and we will do our best to assist you.

6. Customs and Import Duties

For international orders, please note that you may be subject to customs duties, taxes, or import fees that are charged by your country’s customs office upon arrival. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

We recommend that you check with your country’s customs office for more information about potential fees before placing an international order.

7. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to incorrect address details or failure to claim from customs, we will contact you to resolve the issue. If the package cannot be delivered and returned, you may be responsible for the cost of reshipping.

8. Missing or Damaged Items

If your order is missing or arrives damaged, please contact us within 7 days of receiving your shipment. We will assist in resolving the issue, whether it be by issuing a refund, replacement, or working with the shipping carrier to investigate the cause.

Please keep all original packaging and take photos of any damaged items as evidence.

9. Contact Us

If you have any questions regarding your order, shipping, or delivery, feel free to contact us:

Email: [email protected]
Phone: +1(504) 203-7935
Address: 234 GRANT AVE, WATERFORD WKS, NJ 08089, USA